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PMLOGY

Structure of Business Dialogues

Structure of Dialogue
What is the speaking? How to be an efficient and effective speaker? Everybody who can open his mouth, has tongue and healthy vocal cord  can speak. But, is everybody able to communicate effectively and achieve the objective of speaking? In this world where we have around 7000 languages we had millions of war in last 5000 years of human civilization. Why? Because there are very few effective communicator and none is effective communicator all the time in his personal, social and business life. Simply opening mouth and uttering something is not talk effective talking or speaking.
When one opens mouth and utters unrecognizable words then it is called noise. When one opens mouth and utters sensible words with meaningful sentences it is called speech. The word “speech” is noun. The process through which we deliver speech is called “speak”. The word “speak” is verb.
There are many name for this “speech” and “speak”. It depends upon various parameters like below.
 
Who is talking
  • Number: one or many (one person is talking or many people talking)
  • Status of talker(s): Like Senior, Junior, Expert, Old Person, Govt Person, Robber, Teacher etc.
Age of Talker
  • Child, matured, old person
To whom speaker is speaking
  • Number: one or many
  • Status: Senior, Junior, Expert, Old Person, Govt Person, Teacher
Age of Listener
  • Child, matured, old person
 Relationship Between talker and listener, e.g.
  • Friends, Unknown, Elders, Enemy, Familiar etc.
 Preparation Time before speaking
  • On the spot, Well preparation etc.
 Time to deliver the speech
  • 5 Min, 1 Hour, 1 Day, 1+ Days
Talk Delivery Tool, i.e.
  • Projectors or computer
  • Reading from paper note
  • Writing on wall
  • Purely verbal
  • Purely mute with body language
  • Other tools
Occasion, e.g.
  • Exit of someone from organization
  • New joining
  • Launching product
  • Introducing someone
  • Death of someone
  • Election
  • etc.
Audience, e.g.
  • Known crowd
  • Unknown crowd
 Language
  • Speaking language is mother language of both, speaker and listener
  • Speaking language is foreign language of both, speaker and listener
  • Speaking language is mother language of speaker but not for listener
  • Speaking language is mother language of listener but not for speaker
Purpose of speaking, e.g.
  • Provoke
  • Persuade
  • Convince
  • Educate
  • Problem solving
  • Questioning
  • Influence
  • Appreciating
  • Condemning
  • Giving true feedback
  • Fault finding
  • etc.
Environment of Speaking, i.e.
  • Place is silence zone or noisy or occasional disturbed environment
  • Stage is formal elevated stage, round table, across the audience, between the audience, virtual location
  • Sitting face to face, standing before audience
Disablity
  • Speaker or listener is dumb or deaf

Openness between speaker and listener, i.e.

  • Doubtful
  • Close mind
  • Open Mind
 What is topic, i.e.
  • Spiritual, business knowledge, money, sharing research finding, sharing learning, new topic for audience etc
 Format, i.e.
  • Structured and planned
  • Free flow share of ideas
 Information Flow, i.e.
  • Bi-Directional
  • Unidirectional
 Talk is being recorded for reproduction?
  • Documentary, Movie, Class Recording
 Tone of Speaker, i.e.
  • Rhythmic or monotonous
 Various names of different formats of speaking are as following. 
Address, Admonish, Berate, Castigate, Consultation, Chastise, Chide, Converse, Debate, Dialogoue, Diatribe, Discourse, Discussion, Disquisition, Gossip, Harangue, Homily, Instruction, Lambaste, Lecture,  Monologue, Nag, Obloquy, Oration, Presentation, Rebuke, Recitation, Remonstrate, Reprimand, Reproach, Reprove, Scold, Sermon, Speech, Talk, Training, Tirade, Upbraid, Teach, Negotiation
Word “talk” is used more in informal environment and word “speak” used in formal environment.
Based on the above information below are some example of speaks.
  • When topic is money it is called “negotiation” irrespective of position of parties speaking to each other.
  • When objective is to settle the amount of give or take between two parties then it is called “negotiation”
  • When topic is morality and only person is speaking and other group or person are listening then it is called “sermon”
  • When topic is anything general but speaker is expressing his thoughts before a group from an elevated platform from where he looked separate from other and he can be see his audience it is called “speech”
  • When topic is one specific subject, talk is structured, speaker is teacher and listeners are student, flow of information is from teacher to student then it is called “lecture”
  • When topic is one specific subject, talk is structured, flow of information is bidirectional then it is called “discussion”.
  • When topic is private and talk is not structured between two people or entire group who are talking to each other then it is called “gossip”.
  • When topic is anything general, talk is not structured, location is informal like roadside, coffeehouse etc then it is “talk”. In Hindi it is call “Baat-cheet”.
  • When topic is technical and people are sharing their knowledge in a free flow talk with each other then it is called “knowledge sharing session”
  • When topic is technical but it is moderated by expert and participants are expert then it is called “facilitated workshop”
  • When topic is technical but it is moderated by expert and participants are user then it is called “focus group”
  • When person having problem goes to another person who can give solution. In this setup one person understand the problem and other gives solution it is called “consultation”.
  • When person having problem goes to court and speak before the judge and judge hear him. Then this speaking is called “giving statement”
  • When person having problem but other person talk and give solution without asking then this speaking is called “unsolicited advice”.
  • When one group or person is talking to other and trying to prove his point it is called “convincing”
  • When one speaks and give some useful information to other which other doesn’t have, it is called “educating”
There are many other names and formats of talk. Next time when you open your mouth to speak something then ask yourself what are you doing? What is the purpose of this? If you keep points of this article in mind before speaking and while speaking then you can avoid lots of unnecessary confrontation, controversy and fight with others and results of talk will be more fruitful.
This is a very useful topic for everybody but super useful for those who are in leadership positions in corporate, government, politics, society etc.
On such a wide topic this is very small content but I expect to keep the discussion on and learn more from other’s experiences.

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