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Validate Scope process comes in picture when project’s output is shown to the customer or end-user. In this process customer validates the requirement against the baseline and his/her need. Sometime even if the feature displayed to customer is part of the scope baseline but that does not meet the need of customer then s/he can request for a change. If everythig is fine and fits the need of customer then s/he can signoff that piece of work. PMBOK does not encourage one time big demo for the customer or one big bank sign off from customer but based on the complexity of project keep customer engaged, schedule and show demo many times in project lifecycle. As and when some small deliverable is ready it is important to take feedback from customer and incorporate the change if suggested by customer. Keep in mind that any change has to managed through Perform Integrated Change Control process
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