Project Communication Management
Most of the time project managers spend in communication. Communication does not mean only writing, speaking, explaining, justify and defending. It is just one part of communication. Communication means to listen, comprehend, analyze and respond. For an effective communication, a project manager need to understand following aspects of communication
- Who should be communicated?
- Who will communicate?
- What information need to be communicated?
- What if that information is not communicated to that person or that time?
- How that need to be communicated (phone, email, face to face discussion)?
- What is the format of communication?
- What is the content of the document being shared?
- At what regular frequency this document need to be shared?
- What is the cost of communication?
- What is the return of communication (benefit)?
- Is it written or verbal?
- Is it formal or informal?
Pre and post communication we need to understand following
- From where the information come for reporting?
- How to ensure the security of information (available only to the intended people)?
- How to index the information so that you ensure that information is available quickly when needed?
- How long should the information be preserved?
- Information security audit need to ensure that communication management plan is implemented properly
To ensure that stakeholders are getting information proactively or getting whenever they need it to know the progress or status or to make the decision.
To ensure all this communication management knowledge area has 3 processes.